Shipping Policy

Due to Covid-19 shipping times are slightly delayed. Rest assured we working around the clock to get to your orders. We currently are working through a back log. Please be patient with us. 

If your order has not been processed yet, it will as soon as we get to your order number. If you would like an update please email us at If you would like to cancel or get a refund, please email us with your order number and we will try our best to support you.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 business days.

Shipping rates and delivery estimated

Shipping charges for your order will be calculated and displayed at checkout.

Shipping method: Standard Shipping        

Estimated delivery time:   3-8 business days        

Shipment cost:  Free

USA Shipping exclusions: Xatory does not currently support delivery to PO boxes, APO/FPO boxes, Alaska, Hawaii, Puerto Rico, American Samoa, Micronesia, Palau, Guam, Marshall Islands, US Virgin Islands, Northern Mariana Islands and all the Armed Forces Bases.

Shipment confirmation and order tracking

When your order is processed and a tracking number is available, you will receive an email with tracking information.

Customs, duties, and taxes

Xatory is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This should be impossible since we do not ship internationally.


Xatory is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Xatory does not ship internationally.

Still have questions about shipping? Contact customer service at,

17224 S. Figueroa Street, Suite #A8411
Gardena, California (CA) 90248


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